Our Returns Policy

Goods can be returned under clause 8 in our Terms and Conditions. The information on this page summarises the procedure.

Returning a non-faulty item

If you have received goods from us (ordered by you), which you are not happy with, or do not want, then you may return them to us for a refund (minus postage costs), if you let us know within 7 (seven) days of receipt. You must then send us the goods within 30 (thirty) days of contacting us.

If you want to send goods back to us, and more than 7 (seven) days have passed since you received your order, a refund will not be given. However, you are entitled to an exchange or credit note if you contact us and send the goods back to us within 30 (thirty) days of receipt.

Any non-faulty goods returned to us must be received in their original packaging, and in an unused condition.

If you decide to return goods, you should telephone our customer services department on 08451 66 22 44 (international: +44 (0)1489 772960) and inform us of the return. You will be reminded of your order reference number, which you should clearly mark on the returned package.

We will then contact you and an exchange, credit note, or refund will be arranged, depending on the circumstances mentioned above. Should you choose an exchange, you will be liable to pay the difference on an exchange totaling higher than your original order. Postage does not constitute as part of the exchange, and postage must be paid again for the items sent to you in exchange. Postage does not constitute as part of the credit note.

We cannot dispatch replacement items or credit notes until the returned items have been received by us.

Redeeming a credit note can either be done in store, or when placing a mail order by phone or post.  It is not possible to use a credit note against an Internet order.

Returning a faulty item

We always try our hardest to make sure that you receive your order in it’s best condition, however, if you have received an item that is faulty, or has been damaged by post, please return it to the address below within 30 (thirty) days of receipt, and we will, in return, promptly replace it.  We recommend that you obtain a certificate of postage when sending the item.

Remember: please telephone us on 08451 66 22 44 (international: +44 1489 772960) before returning goods.

All returns should be sent to:

Just For Fun
Returns Department
Unit 5, Hedge End Trade Park
Tollbar Way
Hedge End
Southampton
SO30 2JN

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