Making a Complaint
At Just For Fun, we're serious about dealing with a complaint a customer may have.
We pride ourselves in the levels of positive feedback we receive, but we know that this is unimportant when there is a problem at hand. If you have an issue that you need to discuss urgently, or you would like to make a formal complaint, then please use the contact details below, and we will do our utmost to resolve the issue at hand. Should you choose to contact us by e-mail, we will respond within 1 business day.
You can call us on:
0333 800 8000
(lines are open from 9am to 6pm Monday to Saturday and from 10.30 am to 4.30pm Sunday, international customers please call us on +44 1489 772960. Calls are charged at local rates, from a mobile phone it may be cheaper to call us using our geographical number on 01489 772960.)
Or e-mail us at:
customer-service@justforfun.co.uk
Or write to us at:
Complaints Department
Just For Fun (UK) Ltd
Unit 5, Hedge End Trade Park
Tollbar Way
Hedge End
Southampton
SO30 2JN
U.K.
We're very sorry for any problems that you may have experienced so far with our products, or our service.
Keeping You Informed
When you e-mail our customer services department, we will respond with an automated e-mail outlining what will happen next. Of course, we will then respond in person as soon as possible, and within 1 business day.
