Customer Services
If you have questions about your order, our services, or our products, we are here to help.
We have a comprehensive online help section, which will answer many of your questions online. You can also track your order online using our website for up-to-date information about your order. If you still have questions about your order, or any aspect of our service, then please visit our contact us section for full details about how you may contact us, or use the telephone number or e-mail address below:
You can call us on:
0333 800 8000
(lines are open from 9am to 6pm Monday to Saturday and from 10.30 am to 4.30pm Sunday, international customers please call us on +44 1489 772960. Calls are charged at local rates, from a mobile phone it may be cheaper to call us using our geographical number on 01489 772960.)
Or e-mail us at:
Making a Complaint
If you need to make a formal complaint, firstly please accept our sincere apologies, and follow the link below for information about how to make a complaint. We take any customer service matter very seriously.
